Software Support and Maintenance Contract

Environmental Software Consultants, Inc. (ESCI) offers an Annual Software Support and Maintenance Contract for the SEVIEW software. SEVIEW includes 30 days of maintenance and software support. Clients can obtain continued support via an annual software support and maintenance contract.

Having a Software Support and Maintenance Contract allows you to more effectively use your time. Anyone who has performed transport and fate modeling knows it is easy to waste an enormous amount of time. A wrong parameter here and a bad value there can produce erroneous results. Even just a few minutes of technical support can make a big difference.

ESCI provides the highest quality of technical support that is primarily provided by Robert Schneiker, the designer and developer of the SEVIEW software. In addition, ESCI has established working relationships with a wide range of environmental professionals who can assist with technical support questions.

The Software Support and Maintenance Contract provides for unlimited technical support via both phone and email. Support hours are from 9:00 am to 4:30 pm USA Central Time Zone, Monday through Friday (excluding public holidays). Email support questions can be submitted at any time. ESCI will make every effort to answer questions as quickly as possible. Even those submitted outside of the normal support hours. Extended support options are available, please call for pricing.

The Software Support and Maintenance Contract offers much more than just technical support. It includes; software updates, access to beta versions, documentation updates, license transfer, and discounts on ESCI training seminars. It also tends to produce increased contact with users. This provides for a greater understanding of clients needs which results in a better software product.

The Annual Software Support and Maintenance Contract entitles you to receive software updates at no additional cost for the duration of the contract. These updates address fixes and/or contain enhancements to the SEVIEW software. It can even result in development of an advanced version of SEVIEW based on your specific requirements. Without an Annual Maintenance Contract you would not have access to these updated capabilities until a new version is purchased.

SEVIEW looks for and downloads updates with just a click of the mouse. These updates are then automatically downloaded and installed on your computer. This means that you will never need to wonder if your software is up to date.

The SEVIEW software is in almost continuous development. Beta versions with advanced features that fit your specific requirements may already exits. Clients with maintenance contracts and specific needs will be considered first when testing these new features.

Updated documentation that reflects changes made to the SEVIEW software is part of the maintenance agreement. As with the software, documentation updates are automatically downloaded and installed on your computer with just a click of the mouse.

The Software Support and Maintenance Contract also allows for the software license to be moved from one PC to another at the same office location (one issue per year). This is a $150 value.

ESCI offers a ten-percent discount on training seminars to clients with an Annual Software Support and Maintenance Contract.

The cost of the Annual Software Support and Maintenance Contract is $195 per year. Annual Software Support and Maintenance Contracts can be obtained as part of the initial purchase, or at any time. You can purchase support and maintenance for your ESCI software by faxing this form to us at (608) 285-5131. Discounts are available for multiple support contracts.

Technical support without a Software Support and Maintenance Contract is available on a per-incident basis of $50.00 (U.S.) per incident. A full refunded will be provided if the problem is determined to be a software error. Please note that this option does not include software updates.

ESCI provides annual email notification prior to the expiration of the Software Support and Maintenance Contract, indicating that it is time to renew your contract.

With an Annual Software Support and Maintenance Contract you protect your investment with updated software and unlimited support. This actually results in an overall cost savings. Please contact ESCI at (608) 240-9878, or via email at support@seview.com for additional information, or click here to purchase your Software Support and Maintenance Contract.